API Name: ITAM_App__Request_Sender__c
The Request Sender object represents an individual (usually an internal stakeholder or manager) who initiates or submits IT asset-related requests on behalf of others within the organization. This may include requests for new equipment, transfers, or updates related to employees’ IT assets.
It helps separate the person who initiates a request from the Asset Recipient, providing clarity in workflows, approvals, and communications. This distinction is useful in organizations where supervisors or administrators make asset requests on behalf of team members.
🔧 Key Functionalities
- Identifies the individual responsible for initiating an asset request.
- Supports departmental context through the Department field.
- Links to a Salesforce User for authentication, visibility, and ownership.
- Stores optional notes or justification in the Description field.
⚙️ Key Fields
- Name – Request Sender’s full name.
- Department – Department or business unit the sender belongs to.
- Salesforce User – Reference to the internal Salesforce user account.
- Description – Additional notes, context, or justification for tracking purposes.
✅ Tips & Best Practices
- Use Request Sender records in conjunction with Asset Request to clearly document who requested assets and for whom.
- Leverage the Salesforce User link for enhanced visibility, automation, and permission control.
- Keep descriptions concise but informative, especially for audit or approval workflows.
- Use Department to track and report on request trends across business units.
| Field Label | Field API name | Type | Help Text |
| Request Sender Name | Name | STRING (80) | |
| Department | ITAM_App__Department__c | REFERENCE (ITAM_App__Department__c) | |
| Description | ITAM_App__Description__c | TEXTAREA | |
| Salesforce User | ITAM_App__Salesforce_User__c | REFERENCE (User) |